These steps will remove the old preference files from their default location, causing Finale to recreate those files in their default state and thus reset its preferences. If resetting preferences does not resolve the issue, these preference files can be put back in their original location. If resetting preferences does resolve the issue, these old files can be deleted. • Close any open programs (including Finale). This web browser is an exception and may remain open. • Right-click on your desktop and choose New > Folder.
• Name this folder 'Old Preferences' (without quotes). • Hold down the Windows key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
• Type in the following directory.%appdata% MakeMusic • Click OK. • Open the folder called 'Finale'.
• Click and drag the following two files from this folder to the 'Old Preferences' folder on your desktop: FINALE.ini FINMIDI.ini Note: The '.ini' extension may or may not appear depending on your system configuration. • Restart your computer and launch Finale. • You will see two prompts, one about anonymous feedback and one about MIDI Setup.
Choose the options that work for you and test the issue (most of the time MIDI Setup is good to go by default and can be changed later if needed). If resetting preferences fixed the issue, you can move the Old Preferences folder that contains the broken preference files to your Recycle Bin (or right-click it and choose Delete). Finale will then be back on the right track and you can continue working after you choose your desired preferences again ( Edit > Preferences).